At Clothing Discounts, we want you and your family to be completely satisfied with your purchase of our quality apparel and accessories. If for any reason you’re not happy, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Note on Non-Returnable Items: For hygiene reasons, we cannot accept returns on hair accessories, jewelry & lapel pins, and kid/infant accessories unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of receiving your order
  2. Provide your order details and reason for return/exchange (use our template below)
  3. We’ll email you a Return Authorization Number and instructions
  4. Package your return securely with the original packaging
  5. Ship your return to our address (you’ll receive this in your return instructions)

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (usually within 3-5 business days), we’ll notify you of the approval or rejection of your refund. If approved:

  • Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-10 business days after approval (depending on your payment provider)
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the same return process above and indicate you’d like an exchange. We’ll ship your new item once we receive the original.

Damaged or Defective Items

If your family’s apparel arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement at no additional cost.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Clothing Discounts Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Date Purchased: [Insert] Item(s) for Return: [List items with sizes/colors] Reason for Return: [Size exchange, color change, etc.] Please let me know the next steps. I’ve reviewed your return policy and confirm the items are in original condition with tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Questions?

Our friendly customer service team is here to help with any questions about returns for your family’s apparel, kids’ clothing, or accessories. Contact us at [email protected] or mail to:

Clothing Discounts
4103 Sumner Street
Playa Del Rey, US 90291

Thank you for shopping with Clothing Discounts – where family fashion meets quality and value!